Need help?
Browse the FAQ, start with our quick-help guides, or write to our team directly. Pick the channel that suits you best.
Quick-help guides
The 6 most-asked topics
How do I add the snippet to my site?
In the <head> of every page, loaded asynchronously. Step-by-step for Shopify, WooCommerce, Wix and custom themes.
Read moreHow do I connect my Google Ads account?
Panel → Integrations → Google Ads. OAuth only requests ad-management permissions.
Read moreHow do I read my first report?
Risk score, signal categories and action recommendations — to start reading your dashboard.
Read moreHow do I block an IP manually?
In addition to automatic rules, you can add manual IPs or CIDR blocks from the panel — no conflicts with automation.
Read moreHow do I change my plan?
Account settings → Subscription → Change plan. Pro-rata on upgrade, next-period on downgrade.
Read moreHow do I delete my account?
Account settings → Close account. Data is archived for 90 days, then permanently deleted.
Read moreExisting customer?
Open a ticket from your panel
Sign in to your account and reach support directly — your campaign context appears on screen automatically.
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